Privacy terms

What We Collect and How it is Used

	Information You Provide to Us We collect information you provide to us directly when you use the Services. This includes:
	Account information		If you create a TEQNIX account, we may require you to provide an email address and password. You may also provide other account information, like full name and business name. We also store your user account preferences and app settings.
	Information you provide		The information you provide to make use of the Services are stored. This includes URLs, IP addresses, domain names and description and name of these assests.
	Application logs		We collect information about the actions you take when using the Services. This includes your interactions with the Services, like launching a new Service, adding a new asset, any errors or failure caused by the submition of any forms to the application, successful and failed login attempts with timestamps, and use of the API.
	Transactional information		If you upgrade your account plan, we will collect information from you such as your name, address, email address, and business name. These information are collected at your discrection and they are used to generate an invoice for the use of our Services.
	Other information		You may choose to provide other information when creating assets, using Microservices, Subscriptions, Integrations or when communicating with us.

	Information We Collect Automatically When you access or use our Services, we may also automatically collect information about you. This includes:
	Log and usage data		We may log information when you access and use the Services. This may include your IP address, user-agent string, browser type, operating system, referral URLs, device information (e.g., device IDs).

	Information Collected by Third Parties
	Payment Gateways		When upgrading to a Premium plan or providing support to the project via a donation, the payment is processed via a third-party payment gateway. As of now, the payment gateway used is Stripe Payments.

We use information about you to:

Provide you with the Services;
Develop new services;
Help protect the safety of TEQNIX and our users, which includes blocking suspected activities and enforcing the TEQNIX User Agreement and our other policies;
Send you technical notices, updates, security alerts, invoices, and other support and administrative messages;
Provide customer service;
Whether you have consented, communicate with you about products, services, offers, promotions, and events, and provide other news and information we think will be of interest to you (for information about how to opt out of these communications, see “Your Choices” below);
Monitor and analyse trends, usage, and activities in connection with our Services;

All the information collected or discovered by our Services are gathered from the Internet, therefore, public in nature. While we do not share or make public any of the information your account holds, the same information could be retrievied by any other entity by using similar techniques.

Information you provided us or collected via our Services are not shared with third-party services.

Our Services are carry out in Amazon AWS cloud platforms and information are stored within Amazon cloud infrastructure.

How We Protect Your Information

We take measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration, and destruction. We use HTTPS while information is being transmitted. We also enforce technical and administrative access controls to limit which of our employees have access to personal information.

You can help maintain the security of your account by configuring two-factor authentication.

We store the information we collect for as long as it is necessary for the purpose(s) of carry out the Services. We may retain certain information for legitimate business purposes or as required by law.

Your Choices

You have choices about how to protect and limit the collection, use, and sharing of information about you when you use the Services.

	Accessing and Changing Your Information		Within TEQNIX, you can access and change certain information through the Services. The email address cannot be modified as it is tied to the account.
	Deleting Your Account		You may delete your account information at any time from the user preferences page. You can request to delete the account and its information altogether. When you delete your account, your profile and data stored will be removed. However, we may retain certain information about you as required by law or for legitimate business purposes after you delete your account. For example, log activities.
	Controlling Communications		You may opt out of receiving some or all categories of promotional, events and news communications from within the Settings page in the TEQNIX Portal. If you opt out of promotional communications, we may still send you non-promotional communications, such as information about your account activity or related to your use of the Services.
	Two-factor authentication		You can help maintain the security of your account by configuring two-factor authentication within the Account page in the TEQNIX Portal.

International Data Transfers

We are based in Australia and we process and store information on servers located in Australia and United States. We may store information on servers and equipment in other countries depending on a variety of factors, including the locations of our users and service providers. By accessing or using the Services or otherwise providing information to us, you consent to the processing, transfer, and storage of information in and to Australia, U.S. and other countries, where you may not have the same rights as you do under local law.

Complaints

Please direct any enquiries or complaints regarding our compliance using the "Contact Us" section below.

Additional Information for EEA Users

Users in the European Economic Area have the right to request access to, rectification of, or erasure of their personal data; to data portability in certain circumstances; to request restriction of processing; to object to processing; and to withdraw consent for processing where they have previously provided consent. These rights can be exercised using the information provided under "Your Choices" above or by requesting the account to be removed, see "Contact Us". EEA users also have the right to lodge a complaint with their local supervisory authority.

As required by applicable law, we collect and process information about individuals in the EEA only where we have a legal basis for doing so. Our legal bases depend on the Services you use and how you use them. We process your information on the following legal bases:

You have consented for us to do so for a specific purpose;
We need to process the information to provide you the Services, including to operate the Services, provide customer support and personalized features and to protect the safety and security of the Services;
It satisfies a legitimate interest (which is not overridden by your data protection interests), such as preventing fraud, ensuring network and information security, enforcing our rules and policies, protecting our legal rights and interests, research and development, personalizing the Services, and marketing and promoting the Services; or
We need to process your information to comply with our legal obligations.

Additional Information for California Users

The California Consumer Privacy Act (“CCPA”) requires us to provide California residents with some additional information about the categories of personal information we collect and share, where we get that personal information, and how and why we use it.

We collect the following categories of personal information from California residents, depending on the Services used:

Identifiers, like your email address, name and IP address and browser ID.
Commercial information for the purpose of invocing.
Internet or other electronic network activity information, such as information about your activity on our Services.
Geolocation information based on your IP address for providing faster access to our Services.

You can find more information about (a) what we collect and sources of that information, (b) the business and commercial purposes for collecting that information, and (c) the categories of third parties with whom we share that information in the "What We Collect and How it is Used and Shared" section above.

If you are a California resident, you have additional rights under the CCPA, including the right to request access to or deletion of your personal information, and information about our data practices, as well as the right not to be discriminated against for exercising your privacy rights. These rights can be exercised as described "Your Choices" section above.

Children

Children under the age of 13 are not allowed to create an account or otherwise use the Services as per Children’s Online Privacy Protection Act Rule (COPPA Rule). Additionally, if you are in the EEA, you must be over the age required by the laws of your country to create an account or otherwise use the Services, or we need to have obtained verifiable consent from your parent or legal guardian.

Changes to This Policy

We may change this Privacy Policy from time to time. If we do, we will let you know by revising the date at the top of the policy. If the changes, in our sole discretion, are material, we may also notify you by sending an email to the address associated with your account or by otherwise providing notice through our Services. We encourage you to review the Privacy Policy whenever you access or use our Services or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy. By continuing to use our Services after Privacy Policy changes go into effect, you agree to be bound by the revised policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us using the form below.

Privacy Policy

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