Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you", or "your") and TEQNIX Pty Ltd (ACN XX XXX XXX) ("TEQNIX", "we", "us", or "our"), a company incorporated in New South Wales, Australia.

By accessing our website at teqnix.io, creating an account, submitting a service order, or using any TEQNIX service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms in their entirety, you must not use our services.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms. In that case, "you" and "your" refer to that entity.

2. Description of Services

TEQNIX provides Advanced Offensive Security Services, including but not limited to:

• Autonomous AI Pentesting — a fully autonomous, closed-scope penetration test for network, web application, or API targets, offered with a free trial
• Augmented Adversary Testing — a multi-stage engagement combining AI-driven reconnaissance and exploitation-vector discovery with human-validated exploitation
• White-Box Security Testing — full-knowledge assessment conducted with source code, architecture documentation, and credentialed access
• Web application, mobile application, cloud, and network penetration testing (authenticated and unauthenticated)
• Device, IoT, and hardware security assessments
• Red team engagements
• TEQNIX Platform — provided to customers with an active or completed engagement, and to free-trial users, to request tests, track findings, run automated scans, and manage reports

All services are provided on a professional services basis. The specific scope, deliverables, and timeline applicable to each engagement are set out in the relevant service order, statement of work, or free trial confirmation.

3. Platform Scope & Eligibility

The TEQNIX Platform provides access to request and manage penetration testing engagements, track findings, communicate with the TEQNIX team, download reports, and run automated scans. Platform access is provided at no charge to customers with an active or completed engagement, and to users of the Autonomous AI Pentesting free trial described in Section 6. Platform access does not by itself constitute the purchase of a penetration testing engagement; engagements are scoped and priced separately.

Automated scanning capabilities available through the Platform are subject to the following limits:

• Up to three (3) automated scans per calendar month across any combination of web application, API, and network scan types
• Network scans are limited to a maximum of 128 hosts per scan (/25 subnet)
• Scans must be directed only at systems for which the Customer holds authorisation (see Section 4)
• Scan targets must not include shared or multi-tenant infrastructure unless the Customer holds explicit written authorisation from the infrastructure provider

TEQNIX reserves the right to suspend or terminate Platform access where a Customer's use of automated scanning features is inconsistent with these Terms or applicable law.

4. Customer Authorisation & Responsibility

You are solely and entirely responsible for:

• Ensuring you hold all necessary authorisations, permissions, and consents to allow TEQNIX to conduct security testing on the specified targets
• Ensuring the testing targets you provide are accurate and do not extend beyond what you are authorised to test
• Notifying all relevant third parties (hosting providers, ISPs, cloud providers, upstream vendors) of the planned testing where required by their terms of service or applicable law
• Complying with all applicable laws, regulations, and contractual obligations in connection with the testing activities
• Obtaining any regulatory approvals required in your jurisdiction prior to commencing testing

TEQNIX accepts no liability whatsoever arising from the Customer's failure to obtain proper authorisation or to comply with applicable laws. The Customer indemnifies TEQNIX against any loss, damage, claim, or expense arising from or in connection with the Customer's breach of this clause.

5. Testing Environment

TEQNIX strongly recommends that all testing be conducted against staging, test, or UAT environments rather than production systems wherever technically feasible.

Security testing activities, including but not limited to active scanning, fuzzing, exploitation attempts, and denial-of-service testing, may cause unexpected behaviour in, or disruption to, the systems under test. Where the Customer elects to conduct testing against a production environment:

• The Customer does so entirely at its own risk
• TEQNIX accepts no liability for any downtime, data loss, service degradation, or other harm to production systems arising from or in connection with testing activities
• The Customer is responsible for ensuring appropriate backups, rollback procedures, and incident response arrangements are in place prior to testing commencing

TEQNIX consultants will exercise reasonable professional care; however, the inherently unpredictable nature of security testing means that disruption cannot always be anticipated or avoided.

6. Payment & Fees

6.1 Free Trial

TEQNIX offers a free trial of Autonomous AI Pentesting, limited to one closed-scope target (network, web application, or API). No payment method is required to start a free trial, and no fee is charged. The free trial is offered at TEQNIX's discretion and may be limited, modified, or withdrawn at any time. TEQNIX Platform access granted as part of a free trial is provided on the same basis as Section 3.

6.2 Engagement Fees & Payment Processing

Fees for penetration testing engagements — including Autonomous AI Pentesting engagements beyond the free trial, Augmented Adversary Testing, White-Box Security Testing, and any other scoped service — are quoted and agreed in the relevant statement of work or service order prior to commencement. Where payment is collected electronically, it is processed securely through a third-party payment processor (such as Stripe, Inc.); TEQNIX does not store card details. Invoices are payable on the terms set out in the applicable statement of work.

6.3 Cancellation & Refunds

A free trial may be cancelled or discontinued at any time by either party without charge. For bespoke engagement fees, refund and cancellation terms are as specified in the relevant statement of work.

6.4 Taxes

Fees are quoted exclusive of GST and any applicable taxes. Where GST or other taxes apply, these will be added to the invoice and are the Customer's responsibility.

7. Disclaimer of Warranties

To the maximum extent permitted by applicable law, TEQNIX expressly disclaims all warranties, including but not limited to:

• Warranties of merchantability, fitness for a particular purpose, and non-infringement
• Any warranty that the services will identify all vulnerabilities present in the tested systems
• Any warranty that systems tested and reported as having no critical vulnerabilities are free from security issues
• Any warranty regarding the completeness, accuracy, or reliability of any findings or recommendations
• Any warranty that remediation of identified vulnerabilities will render systems secure

Security testing is a point-in-time assessment. TEQNIX makes no representation that systems will remain secure following the completion of an engagement, nor that findings represent an exhaustive inventory of all security issues.

Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy that cannot be excluded, restricted, or modified under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)).

8. Limitation of Liability

To the maximum extent permitted by applicable law:

• TEQNIX's total aggregate liability to the Customer for all claims arising out of or in connection with these Terms or the services, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total fees paid by the Customer to TEQNIX in the three (3) months preceding the event giving rise to the claim
• TEQNIX shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of data, business interruption, reputational harm, or cost of substitute services, even if TEQNIX has been advised of the possibility of such damages
• TEQNIX shall not be liable for any damage, disruption, or loss arising from testing activities conducted on production systems where the Customer has been advised of the recommendation to use a staging environment
• TEQNIX accepts no responsibility and shall not be liable for any harm arising from the Customer's failure to remediate identified vulnerabilities in a timely manner
• TEQNIX accepts no liability for any security incident, breach, or loss suffered by the Customer whether or not related to findings identified in an engagement report

The Customer acknowledges that the fees charged by TEQNIX reflect the allocation of risk set out in these Terms, and that TEQNIX would not be able to provide services at such fees without these limitations.

9. Data & Confidentiality

9.1 Data collected during engagements

Information collected or generated by TEQNIX in the course of delivering services — including target system data, vulnerability findings, screenshots, and test artefacts — is collected and used solely for the purpose of delivering the engagement for which the Customer has contracted. TEQNIX does not use this data for any other purpose.

9.2 No sharing of Customer data

TEQNIX does not share, sell, transfer, disclose, or otherwise provide Customer data or engagement-specific information to any third party, except:

• As required by applicable law or a lawful order of a court or regulatory body with jurisdiction
• To subcontractors engaged by TEQNIX to assist in delivering the services, who are bound by equivalent confidentiality obligations
• With the Customer's prior written consent

9.3 Data retention

TEQNIX retains engagement data for a period of twelve (12) months following completion of an engagement, after which it is securely deleted, unless a longer retention period is agreed in writing or required by law.

9.4 Mutual confidentiality

Each party agrees to keep the other party's confidential information strictly confidential and not to disclose it to any third party without prior written consent, save as required by law.

10. Intellectual Property

All methodologies, tools, frameworks, templates, and know-how used by TEQNIX in delivering services remain the exclusive property of TEQNIX or its licensors.

Upon receipt of full payment, TEQNIX grants the Customer a non-exclusive, non-transferable licence to use the deliverables (including reports) for the Customer's internal business purposes.

The Customer grants TEQNIX a limited licence to access and test the specified systems solely for the purpose of delivering the agreed engagement.

11. Termination

Either party may terminate an engagement immediately upon written notice if the other party materially breaches these Terms and fails to remedy such breach within seven (7) days of receiving written notice.

TEQNIX may suspend or terminate services immediately, without notice or liability, if TEQNIX reasonably believes that continuing the engagement would expose TEQNIX or any third party to legal risk, or if TEQNIX has reasonable grounds to suspect that the Customer does not hold appropriate authorisation for the testing targets.

In the event of termination, the Customer remains liable for all fees corresponding to services delivered up to the date of termination.

12. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of New South Wales, Australia, without regard to its conflict of law principles.

The parties agree to submit to the exclusive jurisdiction of the courts of New South Wales, Australia.

Before commencing formal proceedings, the parties agree to attempt in good faith to resolve any dispute through direct negotiation for a period of thirty (30) days from the date of written notice of the dispute. If the dispute is not resolved within that period, either party may pursue its rights and remedies through the courts.

13. General Provisions

Entire agreement

These Terms, together with any applicable statement of work or service order, constitute the entire agreement between the parties with respect to the subject matter and supersede all prior agreements, understandings, and representations.

Amendments

TEQNIX reserves the right to modify these Terms at any time. Updated Terms will be posted at teqnix.io/terms with the revision date. Continued use of our services following the posting of updated Terms constitutes acceptance of the changes.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

Waiver

No failure or delay by either party in exercising any right under these Terms shall constitute a waiver of that right.

Force majeure

Neither party shall be liable for any failure or delay in performance caused by circumstances beyond its reasonable control.

14. Contact

For questions regarding these Terms, please contact: